The help desk is the main point of contact for technology support. Located in Franz Hall Computer Lab in room 111, the help desk is open Monday through Friday, from 7:30 a.m. to 5 p.m., except for University holidays and closures. The help desk provides tier one support for network accounts, e-mail, UP hardware and software, telephony, web applications, and all other aspects of UP-supported technology. Contact the help desk at 503-943-7000 or firstname.lastname@example.org. Visit the new IS Virtual Service Center at https://go.up.edu to request services, ask questions using Help Desk Chat, report issues, and browse our technical knowledge base and help sheets.